FAQ
Questions buyers ask before ordering
Straight answers on minimums, molds, samples and lead times.
What is your minimum order quantity?
Most case types start at 500 pieces, and small slim cases such as eyewear or gadget cases start at 1,000. For a smaller pilot run, we can suggest a stock case size that needs no new mold.
Do I need to pay for a mold?
A fully custom shape needs its own aluminum mold for the shell and tray. It is a one-time cost that we quote up front, and the mold is kept for your reorders. Stock sizes need no mold at all.
How long does a sample take?
About 5–7 days after you approve the 3D drawing. We send photos and a short video first, then ship the physical sample by express courier so you can test the fit.
What is the production lead time?
Typically 15–25 days after sample approval, depending on quantity, materials and the time of year. We confirm a firm ship date with every order.
What do you need from me to quote?
Your product dimensions or a 3D file, the quantity, any fabric or color preferences, and your logo. If you can send a physical product, we can mold the tray around it for a perfect fit.
Can you match our brand colors and logo?
Yes. Fabric, zipper and puller colors can be matched to Pantone references, and logos can be debossed, embossed, printed, embroidered, or applied as a rubber patch or metal plate.
Do you ship internationally?
Yes. Orders are packed in export cartons with shipping marks, and we can arrange sea, air or express freight, or hand the goods over to your own forwarder.
